FAQs

What does Palmiye produce and what services are offered?

Palmiye designs and manufactures premium pergola systems with PVC fabric, aluminum panel, and glass roofs, alongside winter gardens, garage solutions, and shading systems. We provide end-to-end project services from design and planning to installation and after-sales support.

Can your products be customized according to my space?

Yes. All our pergolas and shading systems are tailor-made to perfectly fit your space and aesthetic preferences.

What are the maximum dimensions for pergola systems?

For fabric pergolas, the maximum width is 13m and projection is 10m. For bioclimatic pergolas, maximum width is 450cm and projection 799cm. You can view full specifications in our product catalog.

Are pergolas waterproof?

Yes. Every pergola includes an integrated drainage system and waterproofing details. We offer a full waterproofing guarantee on all pergolas.

Can a retractable roof system be added to an existing structure?

Yes, with proper assessment and planning, we can integrate retractable roof systems into your existing space or building.

Can I use my pergola year-round?

Absolutely. With side enclosures and weather-resistant design, our systems can be used comfortably throughout all four seasons.

What color and material options are available?

We offer a wide range of aluminum and fabric color options. Custom colors are also available for specific projects.

Can you provide custom steel structure solutions?

Yes. We design and manufacture custom steel pergola systems and structural applications for specialized projects.

What is the production and delivery time?

Standard products are delivered in 35–42 days. Custom projects may take longer depending on design complexity.

Do you offer smart control or automation systems?

Yes, our pergolas can be equipped with motorized systems, remote controls, rain sensors, and smart home integrations.

Why choose Palmiye Emirates?

Palmiye is a global leader in architectural shading solutions, known for precision engineering, stylish designs, and outstanding customer service.

Where does Palmiye operate?

Palmiye operates across 6 continents with over 190 authorized dealers and partners worldwide.

Can I purchase Palmiye products anywhere in the world?

Yes. You can contact your local dealer or reach out to our head office — we serve customers globally.

What makes your production facilities unique?

Our advanced facilities feature digital job order tracking, real-time production feedback, automated conveyor systems, and eco-friendly paint workshops.

Do you collaborate with architects and designers?

Yes. We partner with architects, builders, and landscape designers to create bespoke outdoor living spaces.

Do you offer dealership or franchise opportunities?

Yes, Palmiye welcomes new partnerships globally. You can contact us for dealership opportunities.

Do pergolas need to be attached to a wall?

They can be wall-mounted, ceiling-attached, or freestanding — depending on your site and design preference.

How long does installation take?

Standard pergola installations take 15-25 days depending on site size and conditions.

Do you provide on-site inspection before installation?

Yes. Our team conducts detailed site assessments to ensure accurate measurements and smooth installation.

Can I install the pergola myself?

We recommend professional installation to maintain product warranty and ensure safety.

Can I use awnings and glass systems during rain or wind?

Yes. Our systems are designed for light to moderate weather. For heavy rain or strong winds, retracting the awning is advised to ensure durability.

Are Palmiye pergolas suitable for commercial spaces?

Yes. Our systems are ideal for restaurants, cafés, hotels, and residential use.

Can pergolas include lighting or heating systems?

Yes. Integrated LED lighting, heating, and speaker systems can be added for enhanced comfort.

Do you provide 3D visualization for projects?

Yes, we offer 3D renders so clients can preview their design before production.

How are product issues handled after purchase?

Our after-sales team provides full technical support and maintenance assistance whenever needed.

Can I order spare parts or accessories later?

Yes. Replacement parts and accessories are available through our service network.

Do you offer maintenance services?

Yes, we offer annual maintenance packages for optimal performance.

How can I contact after-sales support?

You can reach our support team through our Contact page or by email at info@palmiyeemirates.ae .

What is the warranty duration?

We offer:

• Up to 2 years on electrical/electronic components
• Up to 5 years on motor, paint, and manufacturing defects

What quality certifications do you hold?

Our certifications include: EN 1090-CE, ISO 9001, ISO 10002, ISO 14001, ISO 45001, Qualicoat, Qualicoat Seaside, and Zero Waste Certificate.

Are your products tested for safety?

Yes, all systems undergo load, wind, and weather resistance testing according to international standards.

Is there a warranty extension option?

Extended warranty packages are available upon request.